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Student Course Syllabus
BERGEN COMMUNITY COLLEGE
DIVISION OF HEALTH PROFESSIONS
MEDICAL OFFICE ASSISTANT PROGRAM
Course Number/Title: MOA-203 Medical Assistant Administrative
Procedures I
Co-requisites: INF-119, Microsoft Word for Windows,
Comprehensive
M0A-140, Medical Terminology
Course Description/General Purpose:
MOA-203 emphasizes the practical aspects of administrative medical assisting. In
addition, students are trained in electronic health records and medical
transcription and are provided with reinforcement instruction in word processing.
(4 hours, 3 credits)
Textbook and Supplies:
1. Kinn’s The Administrative Medical Assistant Text and Student Workbook,
8th Ed. By Alexandra Patricia Adams, BBA, RMA, CMA (AAMA), MA,
Elsevier, Copyright 2014
2. Electronic Health Record Booster Kit for the Medical Office with Practice
Partner, 2nd Edition By Carol J. Buck, MS, CPC, CPC-H, CCS-P, Elsevier,
Copyright 2012
3. Medical Office Practice. 8th Edition, Atkinson, Miller, Publisher: Cengage,
Copyright 2010
4. Recommended but not required: Standard medical dictionary, such as Taber’s,
Dorland’s, Stedman’s, or Mosby’s.
3. Supplies: Flash Drive storage device.
Student Learning Outcomes:
1. To provide instruction regarding various administrative tasks and procedures
performed by the medical assistant.
2. To provide further development of previously acquired keyboarding and word
processing skills.
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3. To provide training in the use of transcribing equipment.
Specific Outcomes:
At the completion of the course the student will:
1. Prepare documents, (correspondence, patient records, and reports)
utilizing Microsoft Word for Windows.
2. Perform alphabetic filing.
3. At the completion of the Medical office simulation the student will:
a) Set up and maintaining patient files
b) Schedule patients
c) Use diagnostic and procedural codes and fee schedule
d) Prepare health insurance claim forms
e) Process telephone messages left on answering machine
f) Record and prove patient charges and payments
g) Prepare patients’ monthly bills
h) Use reference materials for guidance in transcribing reports
i) Format reports for easy reading and reference
j) Use proofreaders’ marks for editing work
k) Draft letters based on gathered information
l) Compute an office payroll
m) S
n) imulate realistic interaction with EHR software and provide hands-on
practice creating patient records, importing health history records,
reading and interpreting patient files.
o) Use medical terminology correctly
4.
Note: The simulation may not be completed during the first semester,
and some jobs may carry over into MOA-204 during the second
semester. The instructor will retain the simulation packets till the
end of MOA-204.
Accreditation Competencies:
3. Competencies
The Entry-Level Competencies for the medical assistant include, but are not limited to:
a. Administrative Competencies:
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(1) Perform Clerical Functions
(a) Schedule and manage appointments
(b) Schedule inpatient and outpatient admissions and procedures
(c) Organize a patient's medical record
(d) File medical records
(2) Perform Bookkeeping Procedures
(a) Prepare a bank deposit
(b) Post entries on a day sheet
(c) Perform accounts receivable procedures
(d) Perform billing and collection procedures
(3) Process Insurance Claims
(a) Apply managed care policies and procedures
(b) Apply third party guidelines
(c) Perform procedural coding
(d) Perform diagnostic coding
(e) Complete insurance claim forms
(4) Patient Care
(a) Perform telephone and in-person screening
c. General Competencies
(1) Professional Communications
(a) Respond to and initiate written communications
(b) Recognize and respond to verbal communications
(c) Recognize and respond to nonverbal communications
(d) Demonstrate telephone techniques
(2) Legal Concepts
(a) Identify and respond to issues of confidentiality
(b) Perform within legal and ethical boundaries
(c) Establish and maintain the medical record
(d) Document appropriately
(3) Patient Instruction
(a) Explain general office policies
(4) Operational Functions
(c) Utilize computer software to maintain office systems
Evaluation and Grading:
The semester grade will be determined by grading selected jobs from the
simulation kit, supplementary word processing and transcription
assignments, and filing and medical terminology quizzes. Student must
produce work in a timely manner, as where productivity in a medical
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office is simulated. The Instructor will time limit projects of the
simulation.
Grades from tests on chapters from the Administrative Medical Assistant
textbook.
The following criteria will be utilized in determining final grades for this course:
Tests 50%
Selected Jobs 50%
Final Grade Evaluation:
% of Points Earned Grade
90 to 100% A
86 to 89% B+
80 to 85% B
76 to 79% C+
70 to 75% C
0 to 69% F
Attendance Policy:
Student must be present for 90% of class time. If student fall below 90% their grade will
drop 10%. Students with attendance problems should contact the class instructor and
present documentation of missing class time.
Students who are late or leave early for 5 classes will be considered as 1 absent class.
Test Policy:
There are no make- up tests.
The lowest test grade will be dropped. If student misses a test that is the student’s
dropped grade and the student must attend all future tests dates. Final Test is mandatory.